MY WAIHEKE HIRE - FREQUENTLY ASKED QUESTIONS
How to place an order?
Start with our easy to use quote cart over on the hire page. Simply look through the portfolio and add in the items you are interested in. Don't forget to add in your date, and the quantities you want. We can then check availability and send back an itemised quote. If you already know what you want you can also simply email the hire team here: hire{@}mywaiheke.co.nz
To offer security to you (the client) and My Waiheke Hire, a 50% non-refundable booking fee is required to secure your items. Quotes maybe issued; however these items cannot be held for you until your quote is converted into a booking and your deposit is received.
Do you require a deposit?
Do you deliver?
Yes, we deliver to all locations on Waiheke Island. Our set delivery charges apply for locations between Matiatia to Onetangi, and are priced separately. Anything further afar will need to be quoted. Bookings may also be subject to a site visit. We don't offer a pick-up /drop off option for clients, as it get's a little tricky to coordinate during the busy months and we like to avoid any in-transit damages, ensuring everything arrives to you safely. At this stage we service Waiheke Island only, and don’t deliver off-Island.
Do you offer a “Set Up” Service?
While our delivery drivers may be awesome at packing trucks and heavy lifting, we wouldn’t exactly call them wedding stylists ;-) For this reason - along with venue restrictions - we are unable to completely set-up your day from start to finish. With this being said, there are some furniture items that our team will need to assemble for you onsite. We will assemble any arches and larger items like tables, as long as there is someone to direct us where to place them.
On most occasions we deliver your items to a secure location allowing your stylist or planner to arrange the furniture as they please. For décor items, we do not set these up as there is a certain amount of planning and styling required for this; however for chairs we are happy to provide you with a quote to set these in place for you.
Is there a minimum spend?
We have a minimum hire spend of $300 +GST and delivery. This may vary slightly during the off peak months. There is a 50% deposit to secure your booking with the balance due within 7 days prior to your event. Bookings placed within the 30-day period are due the full invoiced amount.
Covid-19 Policy
Change of date or postponement due to Government-enforced Restrictions. Where the clients event is cancelled due to rules under NZ Covid-19 Alert Levels. My Waiheke Hire may transfer any monies paid as a credit towards securing a new hire date, within 12 months of the original hire date. My Waiheke Hire reserves the right to review hire cancellations or postponements on a case-by-case basis and make amendments to this policy accordingly. Any amendments are to be confirmed in writing by My Waiheke Hire.
Is there a price list?
We like to tailor each quote, and help you find the right elements for your special occasion. We are adding new hire regularly, so in order to keep things current we use the quote cart system. If something is not available then we can also make replacement recommendations for you. We are more than happy to provide an itemised quote of all the items you are interested in.